Refund/Exchange Policy

Thanks for shopping at Twin Creeks Lavender.

Returns
Returns or exchanges are handled on a case-by-case basis. You have 14 calendar days to return an item for exchange from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Consumable goods are not eligible for refund or exchange.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item. If your return is approved, we will process an exchange.

Any products sold during a fund-raising campaign can not be returned.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. The cost of return shipping will be deducted from your exchange. There will also be a 50% restocking fee.